Privacy Policy

Privacy Policy for ScansMatter.com

Effective Date: 22/02/2025

Effective Date: 22 February 2025
Last Updated: 18 August 2025

ScansMatter B.V. (“ScansMatter,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (scansmatter.com) or use our services.

1. Information We Collect

Personal Data: Name, email, company, billing details, project files, and communications.
Financial Data: Payment details processed securely via third-party payment providers.
Derivative Data: IP address, device information, browser type, site usage.
Cookies & Tracking: Session cookies, analytics cookies, and functional cookies.
Social Network Data: Data when you connect accounts or interact with our social platforms.
Mobile Device Data: Device type, OS, app usage if you access via mobile.
External Publisher Data: Content or metadata uploaded for distribution or licensing.

2. How We Use Information

We process personal data only where permitted by law, including:

Providing services, fulfilling orders, and managing your account.
Responding to support requests and improving our services.
Handling payments and preventing fraud.
Sending service updates and, with consent, marketing communications.
Meeting contractual obligations and legal compliance requirements.

3. Legal Bases (GDPR)

We rely on the following legal bases:

Contractual necessity – to provide our services.
Consent – for marketing and optional cookies.
Legal obligation – to meet regulatory or tax requirements.
Legitimate interest – to improve and secure our services.

4. Data Retention

We keep your data only as long as necessary:

Account data – until your account is closed.
Payment and invoicing – 7 years (tax law).
Support records – up to 2 years.
Analytics data – up to 14 months.

5. Data Sharing

We do not sell your data. We may share it with:

Payment providers (e.g. Stripe, PayPal).
Hosting providers and IT security partners.
Professional advisors (legal, tax).
Authorities when required by law.
Group companies within ScansMatter.

6. International Transfers

If data is transferred outside the EEA, we use EU Standard Contractual Clauses or equivalent safeguards.

7. Your Rights

You may:

Request access to your data.
Correct or delete your data.
Object to certain processing.
Withdraw consent at any time.
Request portability of your data.

8. Cookies

We use cookies for functionality, analytics, and marketing. You can manage preferences via our cookie banner or your browser settings.

9. Children’s Privacy

Our services are not directed to children under 16. We do not knowingly collect data from minors.

10. Security

We implement technical and organizational measures to protect your data. However, no online service is 100% secure.

11. Changes

We may update this policy. The “Last Updated” date will always show the current version.

12. Contact

ScansMatter B.V.
For questions or requests about this policy, please reach out by clicking this LINK