Privacy Policy

ScansMatter Privacy Policy

Last updated: April 25, 2026

This Privacy Policy explains how ScansMatter B.V. ("ScansMatter", "we", "us", or "our") collects, uses, stores, and protects personal data when you visit scansmatter.com, create an account, purchase or download content, contact support, or otherwise use our website and services.

ScansMatter B.V. is established in the Netherlands, and this Privacy Policy is intended to align with the General Data Protection Regulation (GDPR) and applicable Dutch law.

1. Controller

The controller for the processing of your personal data is:

ScansMatter B.V.
Langvennen-zuid 54
5061NS, Oisterwijk
The Netherlands
Chamber of Commerce (KvK): 96586051
Support: https://scansmatter.com/contact

ScansMatter has not appointed a Data Protection Officer because, at its current scale and based on its current processing activities, it does not believe one is legally required under the GDPR.

2. Who this policy applies to

This Privacy Policy applies to visitors to the website, account holders, customers who obtain content through free weekly credits or paid credit packs, and businesses or individuals who contact ScansMatter about custom licenses or services.

The website is not intended for children under 16 years old, and persons under 16 may not create an account or use the services.

3. Personal data collected

ScansMatter may collect the following categories of personal data:

Identity and account data, such as your email address, account details, password credentials, and account preferences.
Transaction data, such as purchased credit packs, free credit usage, downloads, billing records, and license type.
Contact data, such as the information you provide through support requests sent through the contact page.
Technical and usage data, such as IP address, browser type, device information, pages visited, error logs, and general website interaction data.
Marketing preference data, such as whether you opted in to receive promotional communications.

Payment card details are processed through Paddle and are not stored in full by ScansMatter.

4. How personal data is collected

Personal data may be collected directly from you when you create an account, contact support, buy credit packs, download content, or communicate with ScansMatter.

Personal data may also be collected automatically through routine website technologies such as hosting logs, analytics tools, advertising measurement tools, cookies, and error logging systems.

5. Purposes of processing

ScansMatter processes personal data for the following purposes:

To create and manage user accounts.
To provide access to free and paid digital content made available through the website.
To process payments and maintain billing records.
To manage licenses, downloads, and account entitlements.
To respond to support and legal inquiries submitted through the contact page.
To maintain security, detect abuse, and prevent unauthorized use or redistribution of content.
To improve website performance, reliability, and user experience.
To send marketing communications where you have opted in, consistent with GDPR consent requirements.
To comply with legal, accounting, tax, and regulatory obligations.

6. Legal bases for processing

Where the GDPR applies, ScansMatter generally relies on the following legal bases:

Performance of a contract, where processing is necessary to create your account, provide access to content, process paid transactions, or manage your licenses.
Legal obligation, where processing is required for accounting, tax, fraud prevention, or compliance purposes.
Legitimate interests, where processing is necessary to secure, operate, improve, and defend the website and services, provided those interests are not overridden by your rights.
Consent, where required for optional marketing communications or certain cookie-based technologies.

7. Payments

Payments for ScansMatter are processed through Paddle.

When you purchase credit packs or other paid offerings, certain billing and transaction information is processed as necessary to complete the transaction, comply with financial and tax obligations, and provide customer support.

8. Marketing

ScansMatter may send marketing emails or promotional communications only where you have opted in or where another lawful basis applies under applicable law.

You can unsubscribe from marketing communications at any time using the unsubscribe link in the message or by contacting ScansMatter through the website contact page.

9. Cookies and similar technologies

ScansMatter uses cookies and similar technologies to operate the website, remember user preferences, analyze website usage, support marketing activities, and improve performance.

Further information is provided in the separate Cookie Policy.

ScansMatter may share personal data only where reasonably necessary with:

Hosting and infrastructure providers.
Payment providers.
Analytics, advertising, support, and error-monitoring providers.
Legal, tax, or professional advisers.
Public authorities or courts where required by law or where necessary to establish, exercise, or defend legal claims.

ScansMatter does not sell personal data to data brokers.

ScansMatter does not use customer personal data or uploaded materials to train artificial intelligence systems.

11. International transfers

Because ScansMatter sells worldwide and may use service providers outside your country, personal data may be processed internationally.

Where required, ScansMatter will use appropriate safeguards for international data transfers, including contractual safeguards or reliance on valid legal transfer mechanisms.

12. Retention

ScansMatter keeps personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing the service, handling disputes, enforcing legal rights, and complying with tax, accounting, and legal retention obligations.

If you request account deletion, ScansMatter may delete or anonymize personal data associated with your account, but may retain records that must be kept for legal, accounting, tax, security, fraud-prevention, or dispute-resolution purposes.

13. Your rights

Subject to applicable law, you may have the right to request access to your personal data, correction of inaccurate data, deletion of data, restriction of processing, objection to certain processing, and data portability.

Where processing is based on consent, you may withdraw consent at any time without affecting prior lawful processing.

Requests can be submitted through the contact page at https://scansmatter.com/contact.

You may also have the right to lodge a complaint with a competent supervisory authority in the Netherlands or in the EU member state where you live or work.

14. Security

ScansMatter uses reasonable technical and organizational measures to protect personal data against unauthorized access, misuse, disclosure, alteration, and destruction.

No system can be guaranteed to be completely secure, and users remain responsible for maintaining the confidentiality of their account credentials.

15. Third-party services and links

The website may contain links to third-party services or may rely on third-party tools for hosting, payments, analytics, advertising, customer support, and technical monitoring.

Those third parties may process personal data under their own terms and privacy notices where applicable.

16. Changes to this policy

ScansMatter may update this Privacy Policy from time to time to reflect changes in the business, legal requirements, or website functionality.

The updated version will be posted on the website with a revised "Last updated" date.

17. Contact

For privacy-related questions, requests, or complaints, contact ScansMatter through:
https://scansmatter.com/contact